As Technology Enhanced Learning continues to develop, it is clear that some form of digital learning environment will remain core to institutional practices; the levels of integration, features and porosity will continue to change, driven, and potentially driving the behavioural shifts we see in staff and students. Digifest18 was where Jisc launched “Next generation [digital] […]
Tag: UX
Last week I wrote a short story “Next Gen DLEs and Coach C on 15:11 from Cheltenham”. It recounted my struggles with the Crosscountry Trains on-board booking system, and documented a series of failures and usability errors, both online and face-to-face. When I tweeted it, and cc’d @crosscountryUK for comment – they did kindly get […]
Bear with me. This story starts with a journey. 25th April 2017, 14:30: Bristol. It was a Tuesday. I was heading home from a meeting. There is a Train Service provider in the UK called CrossCountry Trains. They have a fleet of trains with LCD seat reservations. The seat reservation system downloads all the reservations […]
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Reflecting on UXLibs 2
UXLibs II was my first time engaging with this particular library audience. From the outset (as far back as being asked to do the closing keynote) I got the impression it was going to be a different kind of event. But I wasn’t prepared for the sheer level of enthusiasm and engagement with everything about […]