Category Archives: behaviour

Cutting back on sugar: thinking about behavioural change

Originally posted on lawrie : converged.

In November I and colleagues will be delivering the next iteration of the Jisc Digital Leaders course, the fifth, and we have also got dates in the diary for January and February. One of the elements to the course is change management, we use examples of digital, but the key is the change. This week […] Read more

Of fiendish patches, and absent developers. An update to the previous post.

Originally posted on lawrie : converged.

Last week I wrote a short story “Next Gen DLEs and Coach C on 15:11 from Cheltenham”. It recounted my struggles with the Crosscountry Trains on-board booking system, and  documented a series of failures and usability errors, both online and face-to-face. When I tweeted it, and cc’d @crosscountryUK for comment – they did kindly get […] Read more

Next Gen DLEs and Coach C on 15:11 from Cheltenham

Originally posted on lawrie : converged.

Bear with me. This story starts with a journey. 25th April 2017, 14:30: Bristol. It was a Tuesday. I was heading home from a meeting. There is a Train Service provider in the UK called CrossCountry Trains. They have a fleet of trains with LCD seat reservations. The seat reservation system downloads all the reservations […] Read more