Category Archives: digital

Of fiendish patches, and absent developers. An update to the previous post.

Originally posted on lawrie : converged.

Last week I wrote a short story “Next Gen DLEs and Coach C on 15:11 from Cheltenham”. It recounted my struggles with the Crosscountry Trains on-board booking system, and  documented a series of failures and usability errors, both online and face-to-face. When I tweeted it, and cc’d @crosscountryUK for comment – they did kindly get […] Read more

Next Gen DLEs and Coach C on 15:11 from Cheltenham

Originally posted on lawrie : converged.

Bear with me. This story starts with a journey. 25th April 2017, 14:30: Bristol. It was a Tuesday. I was heading home from a meeting. There is a Train Service provider in the UK called CrossCountry Trains. They have a fleet of trains with LCD seat reservations. The seat reservation system downloads all the reservations […] Read more

What cats taught me about project management

Originally posted on lawrie : converged.

Recently we held a really fun day of internal talks around a variety of issues. I chose to build on the metaphor that Amber Thomas first suggested around “cats and dead birds”. I have used this before in workshops, but I wanted to build on it, and with limited time available (max 10 minutes) this […] Read more

Being human #altc

Originally posted on e-Learning Stuff.

One of the key messagesI took away form the Donna Lanclos and Dave White keynote at ALT-C this year was that we need to remember that there is no such thing as “the university” as we are “the university”. When someone says “the university” won’t let us  do something, what they are actually saying is … Continue reading Being human #altc Read more

Perspectives on Digital: Change isn’t coming, it’s here and it’s permanent

Originally posted on lawrie : converged.

I have done two keynotes recently where I have been asked to talk about the future, to look ahead at the horizon and suggest what it might look like when we reach it. Quite frankly, I would be an idiot to try and do that beyond what we know already, and even more so if […] Read more